Freesat etc (summat for nowt!)

Image copyright Freesat UK Ltd
The free service from the BBC - click the icon or read further down for more details.

Freesat from Sky: 08448 244 400 and choose Option 2 (£175 for full installation or £25 for a stand-alone viewing card)
See www.freesatfromsky.co.uk for full details.

Unless you're an expat who can't get hold of a Freesatfromsky viewing card any other way, do NOT bid for one from eBay. It belongs to Sky, not the person selling it. It could be switched off and you'll have no come-back. Is it worth it for the sake of £25 for a new one registered to you and guaranteed for 3 years?

1. Introduction
2. Questions and answers
3. Freesatfromsky with Sky Plus
4. freesat from the BBC & ITV
5. Buying viewing cards from unofficial sources (eBay, etc)

Introduction.

There are many satellite channels that can be viewed without the need for a Sky subscription. All of the BBC, ITV and Channel 4 satellite output and most news channels, including Sky News, are all free to watch and can be received with any make of satellite receiver without the need for a viewing card. Channel 5 and its family are also free to watch and with effect from December 2011 they don't need a viewing card.

Apart from its subscription services, Sky also has a non-subscription free-to-view service, called Freesatfromsky. For a one-off payment of £175 the scheme offers a complete home installation of all the necessary equipment, including a viewing card for Pick TV. For people who already have the equipment, the card is available separately for £25. With this equipment you'll have access to around 200 free channels. The viewing card is actually only needed for Pick TV, though it will also give you your local region of BBC1 and ITV1. (Until December 2011, a card was also needed for the Channel 5 family but that's no longer the case and the question must arise as to whether the card has any longterm future.) A full list of non-subscription channels, together with other information can be found at the Freesatfromsky website.

You can only buy into Freesatfromsky (for full installation at home) by ringing the Freesatfromsky phone number, 08448 244 400, and giving your credit or debit card number. Alternatively, and more relevantly for caravanners, you can buy the equipment from independent suppliers, or of course from eBay, without installation. Typical costs are around the £130 mark (and around £20 from eBay) - see my Links page for more details of where to buy.

The other thing to note is that Freesatfromsky is a purely marketing initiative and doesn't affect how the various channels are transmitted. So all 4 main UK broadcasters, the BBC, ITV, Channel 4 and Channel 5 will continue to use the Astra 1N satellite. So for anyone taking your caravan down to Spain and hoping it will change what you can get through your 60cm dish, I'm afraid you'll be disappointed.

Questions and answers:

What information will Sky ask for when I ring up? You'll be asked for your name and address. Payment will be by credit or debit card. If you're just ordering a separate viewing card, most people seem to be receiving their cards by the next day's post.

Will I have to keep the digibox connected to a phone line? No.

How will people be treated when their card needs replacing, either through damage or because Sky wants to upgrade its encryption system again? The card is guaranteed for 3 years (or 5 years if supplied as part of a £175 installation). If the card develops a fault, it will be replaced free of charge. From time to time, Sky changes its encryption system for security purposes and if and when that happens a replacement card will be needed. If it happens within 5 years of the card being issued (3 years for a stand-alone card purchased for £25), the replacement will be issued free of charge. After that period, each viewer will need to buy his or her own replacement.

What channels are included? Pick TV. The BBC, ITV, Channel 4 and Channel 5 channels don't need a viewing card but it will give you your correct local BBC1/ITV1 region.

What do I need to do to activate the card? You need to phone Sky with the serial number of your digibox in order to get the card activated. Note you need to be in the UK to do that.

Will I then be able to use the same card in different digiboxes without having to contact Sky to get it switched? Yes.

Will I be able to upgrade to a Sky subscription at a later stage? Yes.

Freesatfromsky with Sky Plus

If you want to use a Sky Plus box with Freesatfromsky, it will cost £10 a month to have the recording features enabled. Otherwise the box will only work as a standard digibox. If you currently have a Sky subscription the £10 payment is waived, or you can if you wish cancel the subscription and just keep the £10 a month going. That's straightforward. Getting Sky Plus without a subscription in the first place is theoretically possible but it's far from being straightforward. In any case, Freesat (see the next section) is now on the scene, including a twin tuner recorder, and there seems to be no point whatsoever in acquiring a Freesatfromsky package unless you plan a Sky subscription at some stage in the future.

freesat from the BBC and ITV

Sky developed the first successful satellite system in this country and by effectively giving away digiboxes free of charge, they swept aside any chance of a commercial rival getting a toehold. In Europe, that's not the case and people there have access to hundreds of different models of satellite receiver (in much the same way that we here in the UK can buy terrestrial Freeview boxes from virtually any store and supermarket).

The thing about Sky boxes is that they operate in a very simple way - the installer fits the dish and connects the digibox to the TV, and the householder then selects any channel from a pre-installed and standard Electronic Programme Guide (EPG). The way in which the digibox works is identical regardless of the manufacturer, even down to a single design of remote control. Other makes of receiver don't have access to that EPG and will have one of their own but it might be subtly different from one make to another. The method of tuning the receiver will be different as well, just as you have to read the manual whenever you buy a new TV or video to find out how to tune it in.

Strip away the presentational aspects however, and a Sky digibox works in very much the same way as any other receiver. It picks up a signal from the satellite and converts it into a form suitable for the TV. So if you buy a non-Sky receiver and point your dish at Astra 28, the receiver will pick up the same UK channels as a Sky box. There are then 2 obstacles - first, that it won't be able to unscramble any encrypted signals and therefore is no use for Sky's subscription channels and second, you will have to tell it what frequencies you want to watch. Most non-Sky receivers have some kind of automatic scanning of the frequencies and you'll then be presented with a list of available channels. Obviously that only has to be done once unless other channels come on stream as happened in 2005 with ITV4.

In May 2008, the first attempt to knock Sky off its perch arrived with freesat from the BBC. The BBC, jointly with ITV, has now launched its own free satellite service, equivalent to Freeview. It is called freesat (note the lower case f) and a number of manufacturers, including Humax and Alba, are building a series of branded receivers to a defined standard. All the UK channels will continue to transmit from the Astra 28 satellite system so it won't matter whether viewers use a Sky or a freesat box (or any other make of box for that matter), and all dishes will continue to point the same way. There's also a freesat website which will give you more information.

Buying viewing cards from eBay etc.

For anyone who doesn't have a UK address and is therefore not eligible for Sky's non-subscription service, the only current source of viewing cards is the secondhand market like eBay or Loot. I don't endorse this route and you proceed at your own risk. (In any case, there is absolutely no point in any UK resident buying from eBay, it's for expats only.) Remember that you'll be buying from an unofficial source and therefore you should tread carefully. So here is a short list of things to watch out for.

1. Many sellers are currently offering, and are likely to continue to offer, the now-obsolete series 2 Sky cards. These are dark blue with a yellow house logo. All such cards have now been switched off and rendered useless. Don't waste your money unless you're a collector of such items.
2. You should look for a series 3 card. This is white with the word 'sky' across it. However, even that's not the end of the story. You need to make sure it has been pre-activated. If it hasn't, there's no way you can get it activated and it won't work. It will also need to have been in a digibox connected to a power supply prior to and during the auction to keep it active. Email the seller and get a guarantee that the card will work, against a cash refund if it doesn't.
3. Don't be influenced by claims that the card being offered for sale will pick up dozens of free-to-air (FTA) channels. Assuming the card is active, it will still only give you a few extra channels - Five, Fiver, Five USA, and Sky Three. None of the other free channels needs a viewing card at all. If challenged, sellers will give you all sorts of reasons why a card is needed for those channels. They're wrong. One even had the gall to tell me it helped set up the Programme Guide for channels such as BBC3 and BBC4 - I had to admire his inventiveness!
4. No card from eBay will allow you to watch Sky's subscription channels, so if you see a claim that it will, report the seller to eBay - he's out to defraud.
5. Don't forget that a secondhand viewing card will have been set for the region of its original user, and if that's Wales, you'll get S4C in slot 104, not Channel 4! You can actually still get Channel 4 but you'll have to go to slot 117 to find it. Even if the card is English or Scottish, you might not want its ITV1 region if you live elsewhere in the country, and you won't be able to get it changed.
6. And finally, be warned that eBay's listings are sometimes populated by fraudsters looking for gullible victims. One person checked his new card as soon as it arrived to make sure it was working OK, then left positive feedback for the seller (which as regular eBayers will know cannot be rescinded). The next day the card was switched off when the seller reported to Sky that it was damaged and he needed a replacement! Buyer beware!

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