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| This page uses
Javascript to disguise my email address. Therefore if you're using
Internet Explorer you might have to click the warning panel at the
top of the screen and allow the code to execute. If you don't you
won't be able to contact me. The code is not malicious and will not
harm your computer in any way. |
I enjoy getting emails from people
and I'm happy to help with any queries to the best of my ability but the
volume of emails and the nature of some of them means that regrettably I
do have to lay down a few ground rules. Sorry if I come across as a
miserable old fart but I do get exasperated from time to time!
First of all, please note I do not supply equipment and I'm not
associated with any supplier in any way so don't come to me with your customer service
complaints!
I also don't carry any kind
of advertising or sponsorship on my website - never have, never will
- so please don't ask. Any such requests will be ignored and
you won't get a reply.
Next I really would appreciate it if you'd avoid using 'txt
spk'. I'm of a generation that grew up with phones that had dials, not
keypads, and cars where seatbelts and heaters were optional extras! So
frankly I don't have the time to interpret what someone is asking me
if he says things like pls can u help id be gr8ful.
If you want my help use plain English and, as
far as possible, correct punctuation. Thank you!
(I did once get a query which went:
'I have a new
television with a built in Freeview on some sites reception is still not
good I use an ordinary ariel do I need to
buy a satellite box as well as a dish so I can get better reception also I
have a old freeview box which I used in the house is that usable
any information would be helpful'. Yes, I was able to decypher it but why
should I have to?! Even a few full stops would have helped.)
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IMPORTANT note regarding my email
address
During
the spring/summer/autumn months, I will be away from home on various
occasions, and therefore out of reach of my home network.
I am still able to receive emails using wi-fi when available but I have to use
webmail for my replies and therefore my replies will come from a different address from the one you used to write to me. So you will need to allow this address
through any anti-spam software you might have -
.
In particular, if you use SpamArrest
or similar, I have neither the time nor the inclination to
process any verification routines. It's therefore imperative that
you add this address to your Authorised Address list before writing to
me. (But please do NOT use that
address to write to
me - it's unmonitored. If you do, I won't see your message and you WON'T get
a reply. If you have any follow-up queries, please use my website
in the normal way.)
Finally, you might have
to
wait a week or more for my reply because I'll be relying on finding
public wi-fi networks for my connections. Sorry for any inconvenience this
arrangement might cause but the only realistic alternative would be to
close down the service altogether whenever I'm away from home. |
| I
try to reply to every email I receive (unless you ignore the above
requests in which case I might not!) but very occasionally, one
will get missed so if you don't hear from me within a few days,
please try again. If you still get no reply, your email might not be
getting through so check with your service provider or try again
using a friend's email address. |
Some browsers may have difficulty decrypting the code that hides
this address from spam robots. If your browser fails to recognise it
as a valid address,
please use this
one and remove the numerics.
Oh, and when you get my reply, an
acknowledgement would be nice! Lots of people do write back if I've
tried to help but a depressing minority don't bother. (I make no money
from this website, so slavering praise is my only reward!)
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